The list below shows our current hourly rates. We only ask for payment once the work is successfully completed (NO FIX NO FEE price promise) and provide a free quote. For most jobs we are able to offer fixed prices, which means there are no hidden costs or surprises, easily allowing you to budget for the repairs.
Please see the fixed price listing further down the page. Call now on 01206 580132 or mobile 07904 412839 any-time, you can also use our contact form to obtain a quote or to book an appointment.
Service Rate Maximum Charge (the majority of jobs are usually completed within one or two hours).
On-site Visit * £35 Per Hour 2 Hours - £65 **
Collect & Return * £45 Per Hour 2 Hours - £80 **
Remote Support * £25 Per Hour 2 Hours - £45 **
All repairs subject to the cost of any necessary parts or software. Prices are charged per repair, per computer. A minimum charge of 1 hour applies to all on-site/collect and return repairs undertaken. After the first hour, services are charged in half hourly increments. A minimum charge of half an hour applies to all remote support undertaken.
All prices include an on site visit and/or collection and return of your equipment, within a 10 mile driving distance from Colchester. For collections over 10 miles away, a small call-out fee of £12.50 is charged.
Fixed Price Repairs
Virus Removal £45
Complete removal of all malware on your computer. Installation of the latest security updates and anti-virus software. Advice given on the best security software to use.
Reinstall Windows £67.50
A full backup image of your hard drive is taken. Windows is then reinstalled, activated and updated with the latest security patches and service packs. Includes transfer of personal data where necessary and installation of supplied software.
Hard Drive Replacement £67.50 + Parts Brand new hard drives from only £45.
Includes cloning data from old hard drive to new or windows re-installation where necessary.
Power Supply Replacement £45 + Parts Brand new desktop power supplies from only £25.
Fixed Price Laptop Repairs
Laptop Screen Replacement £45 + Parts
Installation of a brand new like-for-like LCD screen. Screens from only £35. Please have the laptop AND/OR laptop make and model number to hand when phoning for a quote.
DC/Power Jack + Parts (DC Jacks from only £3.50). The price will change depending on the type of DC/Power Jacks in need of care and attention. Please have the make and model number of your laptop to hand when phoning for a quote.
Laptop Keyboard Replacement £45 + Parts
Brand new keyboards from only £18.
Please have the make and model number of the laptop to hand when phoning for a quote.
If you don't see a suitable repair option in the fixed price list above, please contact us and we will be happy to discuss the problem with you. Where possible, we will provide a fixed price for you. If we are unable to provide a fixed price (this is usually the case for diagnostic jobs where the problem isn't obvious), we will keep you informed of the cost every step of the way.
There are several convenient ways you can pay your bill.
Cash Please provide the exact amount. Our technicians don't carry a cash float and are unable to provide change. Cash payments are required upon the return of your computer.
Cheque Cheques must be provided upon returning your computer or once an on-site visit is completed. Please make cheques payable to " Bates Computer Repairs ". Cheques are payable upon the return of your computer.
Credit or Debit Card Credit/Debit Card payments are taken using our secure paypal gateway and are subject to a 2.5% charge which is automatically calculated during checkout. Credit/Debit Card payments are taken over the phone prior to returning your computer. Remember we have a NO FIX NO FEE price promise